Customer Care

If you are involved in Customer Care, you know you need a company that represents you, that books work in a timely manner and completes the work professionally to the best standards. Companies that you employ to complete these works are a direct reflection of the quality of your company.

At Damage Doctor, we know service and feedback are everything. We will normally contact your customer within 2 working days from receipt of the request. Our staff, who have been trained in customer service techniques, will book an appointment that is convenient for your customer. Our uniformed Surface Repair Technicians will then complete the work quickly, cleanly, and with minimal fuss and inconvenience to your customer.

There is nothing worse than asking a company to complete a request, to then hear nothing, and have to chase them for updates. Our automated system will give you feedback at every stage, from logging the receipt of the work, appointment date, and a signed Completion & Feedback form once completed, so you know your customer care issues are being dealt with.